How to Increase eBay Sales: Message Every Buyer Right After They Purchase
October 10, 2026 · AllSet24
Here's a simple way to increase your eBay sales: always send your buyers a message immediately after they purchase something from your eBay store. It takes almost no time, and it gives you one more chance to turn a single sale into a bigger one. You can watch the video above or read how I do it below.
How to increase eBay sales: the short answer
Every time someone buys from my eBay store, I immediately send them a saved response. It thanks them, lets them know their order is going to ship, and calls out the promotion I have running: 20% off any order of 3 or more cards. Some of those buyers come back and buy more.
What is a post-purchase message on eBay?
A post-purchase message is a note you send a buyer through eBay messages right after they buy from you. Mine is a saved response, a message I wrote once and reuse, so sending it takes a few seconds for every order.
What to say in your message to eBay buyers
My message covers three things:
- Thank them. A real thank you for their purchase.
- Let them know it's going to ship. Buyers like knowing their order is being taken care of.
- Call out your discount. Mine is 20% off any order of 3 or more cards. This is the part that brings in extra sales.
If you don't have a saved response yet, here's a simple version you can adapt:
Thank you so much for your purchase! Your order will be packed up and shipped soon. I'm also running a promotion in my store right now: 20% off any order of 3 or more cards. Take a look if anything else catches your eye.
Why I offer 20% off orders of 3 or more cards
My promotion is built to encourage multi card orders, because those are the most profitable orders I get. When a buyer picks up several cards at once:
- Shipping gets combined. Several cards go out in one package instead of several.
- Supply costs go down. One set of packing supplies covers the whole order.
So a discount that gets a buyer from one card to three is usually worth more to me than the 20% it costs.
How one message turned into a bigger order
I just had someone buy a Drake Maye rookie card from my store. Like I do for everyone who purchases anything from me, I immediately sent them my saved response. Sure enough, that person came back and placed a nice order on top of that.
So now, not only do I have a repeat buyer, I have somebody who was willing to spend more with me.
Why messaging buyers leads to repeat eBay sales
This isn't going to happen every single time. But every message is an extra touchpoint, and every extra touchpoint is another opportunity to get an extra sale. A buyer who has just purchased from you is already interested in what you sell, which makes them the easiest person to sell to next.
Tips for sending post-purchase messages on eBay
- Use a saved response. Write the message once and reuse it, so it takes seconds per order.
- Send it right away. I message buyers immediately after they purchase, while my store is still on their mind.
- Send it to everyone. Every buyer, every order, no matter how small.
- Mention a discount that grows the order. A deal on multiple cards, like my 20% off 3 or more, gives buyers a reason to add to their purchase.
- Keep it on eBay. eBay doesn't allow offering to sell outside of eBay, so point buyers to your eBay store and its discounts.
Once the orders come in, you need to find and ship those cards fast. Here's how I organize 26,000 sports cards for eBay without sorting them.
eBay buyer message FAQ
Should I message buyers after they buy on eBay?
Yes. I message every buyer immediately after they purchase. It's a quick thank you, and it gives you another chance at a sale.
What should an eBay thank you message say?
Thank them for their purchase, let them know their order is going to ship, and mention any discount you have running in your store.
What discount should I mention to eBay buyers?
I offer 20% off any order of 3 or more cards. It encourages multi card orders, which are the most profitable because you can combine shipping and use fewer supplies.
Does messaging buyers really increase eBay sales?
Not every time. But it adds an extra touchpoint with someone who just bought from you, and some buyers come back for more. One of mine bought a Drake Maye rookie and came back with a bigger order after my message.
When should I send the message?
Right after the purchase. I send mine immediately.
How do I save time messaging every buyer?
Use a saved response. Write it once, then send the same message to every buyer.
Quick takeaways
- Message every eBay buyer immediately after they purchase.
- Thank them, tell them it's going to ship and call out your discount.
- Make the discount reward bigger orders. Mine is 20% off 3 or more cards.
- Use a saved response so it only takes seconds.
- It won't work every time, but every extra touchpoint is another chance at a sale.
Don't be lazy. Send those messages whenever anyone buys something from your eBay store. Follow along for more tips on Instagram and TikTok.
Looking for low end inventory to help stock your store?
Our pre made value boxes are an easy way to add cards to your eBay store. Every box comes with a video, so you can see exactly what's included before you buy.